first line IT support / web developer Last Updated: September 18, 2017 (8 months ago)




  • Microsoft Office 2016:
  • Word, Power Point, Outlook ,Excel
  • Auto task
  • Remote support
  • Web Application Development
  • Network cabling
  • Desktop support
  • Hardware and Software
  • Oracle
  • VoIP
  • TCP/ICP (networking) and 802.11 (wireless)Exchange Server Administration, Office 365, Active Directory and VM WARE
  • Windows 7, windows 8, server 2003, server 2008, Server 2012 R2 and SQL
  • Fortigate, Citrix, Exchange, hyper v
  • 20410D Installing and configuring windows Server 2012 R2
  • JavaScript, HTML, CSS, JQUERY and PHP
  • Visual Studio, C#, Android Studio
  • OutSystems (Low-code platforms)
  • Agile Methodology
  • MySQL


Phone Number


MCSE private cloud @ Broadband college of technology
Mar 2015 — Current
Plassed 410 only
Diploma Information Technology @ Pc training and business college
Feb 2013 — Jan 2015
Higher certificate Information Technology @ Pc training and business college
Jan 2012 — Dec 2012


Technical Support(Customer service) @ T-trac SA
Jan 2017 — Current
Duties and Responsibility
• Tracking clients’ vehicles remotely.
• Assess machine logs and support process engineer to troubleshoot.
• Submit internal work orders for equipment failures.
• Oversee control desk consisting of 8HMI computer screens.
Software developer @ Techcloud pty Ltd
Sep 2015 — Nov 2016
• Agile Methodology
• Android Application development
• IOS mobile Apps
• Website Development
first line support technician @ Siyaya Phambili Technology solution
Feb 2014 — Jan 2015
Duties and Responsibility
• To support users remotely and locally.
• To provide first line support, answering support queries.
• Identifies problems, troubleshoots and provide advice to assist users, escalation if required.
• To log all calls on the call service desk.
• Performing basic pc hardware repairs and upgrades.
• Managing server and users using N-Able.
• Respond to enquiries from clients and help them to resolve any hardware and software problems
• Installing and maintaining standard network cabling, diagnosing and resolving basic pc, printers, peripherals and software faults.

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